Agency Performance Index/Report Card

CBVH COMPREHENSIVE SERVICE CONTRACT VENDOR AGENCY REPORT CARD

Under the auspices of the U.S. Department of Education Rehabilitation Services Administration, and in conjunction with the National Consortium of Regional Rehabilitation Continuing Education Programs, CBVH participated in a technical assistance quality assurance pilot project toward the development and implementation of a vendor agency performance index / report card. The project began in September 2007 with the focus on goal setting, benchmarking, agency / CBVH input, and external review. The project was successfully completed in September 2008 with the report card instrument design intact and ready for implementation.

The report card instrument was designed to be utilized as a public document to improve information dissemination for consumer choice, to measure and improve performance and employment outcomes, and to promote the quality of vendor services within the vendor management system.

Report Cards Available:

• Albany Northeastern Association of the Blind
• Association for the Visually Impaired
• Aurora
• Central Association for the Blind and Visually Impaired
• Goodwill (.pdf)
• Helen Keller Services for the Blind
• Lighthouse International
• North Country Association for the Visually Impaired