Toll-Free Complaint Line (Español)
The State Office of Children and Family Services maintains a toll-free complaint
line for complaints about day care programs. Call this number during normal
working hours and a staff person will take the information.
The Office is empowered to investigate any possible violation of child care regulations. If you think a person or program is operating without the proper license or registration certificate, this is also a basis for making a complaint. Your complaint will be investigated, and if it is substantiated, staff will work with the provider to correct any violations.
If you wish to make a complaint, call:
(800) 732-5207
In New York City, you can also call the city Department of Health at:
311 or
(212) NEW-YORK (639-9675)
from outside New York City.
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