The Office of the Ombudsman (Español)
If you, your child or your client is placed in the custody of OCFS, The Ombudsmen can help.
The New York State Office of Children and Family Services operates a residential care system designed to serve court-placed youth. Residents have certain basic rights that they do not lose just because they are in an OCFS residential facility. The Office of the Ombudsman is there to help protect those rights.
The Ombudsmen are attorneys who listen to concerns regarding the treatment of residents in OCFS facilities.
The Ombudsmen can help residents with their legal problems at OCFS, and will also try to assist residents with legal problems they may have in the community.
Residents should inform the Ombudsmen of problems they are having while in placement when the Ombudsmen conduct facility visits.
Residents and others may also write, e-mail or call the Office of the Ombudsman. Any calls made by a resident to the Office of the Ombudsman can be in private and do not count as part of the resident's weekly outgoing calls.